Shipping Times
Our goal is to process all orders within 1 business day of receipt.
Orders are processed and shipped during regular business hours
(Monday through Friday 9:00AM - 6:00PM EST). If your order is
placed on a weekend or holiday your order will be processed
and shipped the next business day. Subject to availability.
In the event the products you ordered are drop shipped from
their manufacturers/producers shipping times may vary.
Free Shipping Offers
Free shipping offers are valid for deliveries to the continental
United States. These are offers are not valid on deliveries
to PO Boxes, APO/FPO addresses, International deliveries, Alaska,
Hawaii & Puerto Rico. Please note you may be charged for
shipping and any applicable restocking fees on returned orders.
This includes the cost of free shipping; items returned that
had been shipped for free will be refunded for the price of
the merchandise excluding the actual shipping cost.
Returns & Exchanges
You may return or exchange new, unopened items within 30 days
of delivery. All merchandise must be returned in new condition
with all original boxes, packing material, documentation, and
instructions and must be able to be resold. Please note you
may be charged for shipping and any applicable restocking fees
on returned orders. This includes the cost of free shipping;
items returned that had been shipped for free will be refunded
for the price of the merchandise excluding the actual shipping
cost. Please be advised: Winestuff will pay the return
shipping costs if you received an incorrect or defective item
only!
Tracking Information
All orders shipped are trackable. Customers will receive tracking
information of shipped orders directly by email from Winestuff.com
on the day after shipment. To track your order simply click
here or visit www.ups.com.
Shipping Methods
All orders are shipped UPS Ground, unless otherwise specified
by customer. Depending on destination, please allow 4-7 business
days for shipping. For estimated delivery time to your state,
view the map below:
How long will it take to
receive my order once it is shipped?
All orders are shipped UPS Ground, unless otherwise specified
by customer. If your order requires expedited shipping service
please call 1-800-946-3788. Depending on destination, please
allow 4-7 business days for shipping. For estimated delivery
time to your state, click
here.
Expedited Shipping
UPS Next Day Air, Second Day Air, and Three Day Select are available,
if orders are needed quickly, for an additional fee. Please
let us know if you would like one of these services by making
the appropriate comment in the "Special Delivery Instructions"
section of the order. Your shipping email confirmation will
indicate the method of service used. Next Day Air orders shipped
on Friday will arrive on Monday.
APO/FPO & P.O. Box Addresses
For APO/FPO & P.O. Box addresses, all orders will be shipped
via USPS only (Expedited and Express ship methods are currently
not available for APO/FPO & P.O. Box addresses). Standard
delivery timeframe do not apply to APO/FPO & P.O. Box shipments.
The cost for shipping is based upon your order amount and will
be added to your order upon shipment. To avoid delays
and additional fees we suggest shipping your order to a physical
address rather than a PO Box or APO/FPO. Free Shipping offers
do not apply to APO/FPO & P.O. Box Addresses. It
some cases additional shipping charges may apply after your
order is shipped.
International Shipping
Shipping charges for International Orders vary greatly. Please
send us an email with
the items that you are interested in buying, your address, and
the destination country. We will email back information on ordering,
including shipping and handling charges. We will be happy to
answer any questions that you have, so please let us know how
we can help you. We can NOT guarantee international
shipments. Any delays in time, damages or lost packages will
have to be handled directly with USPS by the customer. You may
be charged customs/import fees from the destination country
prior to delivery. These charges are from the customs department
of the country and are not the responsiblity of Winestuff.
Free Shipping offers do not apply to International Shipping.
It some cases additional shipping charges may apply after your
order is shipped.
Custom Wine Cellars, Coolers & Racking
Free shipping offers do NOT apply to wine cellars,
cooling units, wine racks, Wine Keeper systems and their components,
items shipped from manufacturers or freight collect, and personalized
items require additional delivery times. Because of size and/or
weight, some items require an additional shipping surcharge.
Shipping for large items will vary according to destination,
and will be charged to your account when calculated. Please
make sure wine cellars, cooling units, wine racks, Wine Keeper
systems fit and are compatible with your space as ALL
sales are final. It some cases additional shipping
charges may apply after your order is shipped.
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